1What this service is
CallMeX is a technical intermediary connecting a customer with an independent transport provider. The platform owns no vehicles and employs no drivers; the transport contract is between the customer and the provider. The platform lists, matches, collects the fare and settles what is owed.
2The service provider
The provider works for their own account and is solely responsible for their driving licence, vehicle insurance, roadworthiness and any traffic offence. Registering on the platform creates no employment relationship and no entitlement to employment benefits.
The provider warrants that their documents are genuine. The platform may suspend an account when a document expires or proves false.
3Prices and commission
The fare is calculated when the order is created and shown before it is confirmed. The commission rate and the pricing version are frozen onto the order at completion, so a finished trip is never recalculated at later prices.
The monthly subscription is charged per registered active vehicle. The merchant subscription is OMR 10.000 per month.
4Payment
Payment is taken in advance: the fare is HELD on the customer's payment method when the order is created, and nothing is taken at that moment. The amount is charged when delivery is completed. If the hold is refused, the order is never offered to any driver.
If no driver can be found, the hold is released in full and nothing is charged.
Cash on delivery is currently offered as an additional option. The amount is then handed to the driver directly and settled with them daily.
5Cancellation and refunds
What is refunded on cancellation depends on what the driver has already spent, not on the clock alone:
- Free within 90 seconds of a driver accepting, and at any time before a driver accepts. The full amount is refunded.
- After that but before the driver sets off: an administrative fee of 20% of the fare is charged and the rest refunded. That fee is split between the platform and the driver, because both have committed to the trip.
- Once the driver has actually set off — evidenced by moving more than 250 metres from their recorded position — 50% is charged and half refunded. The larger share of that fee goes to the driver, who has covered distance at their own cost.
- Once the driver has reached the pickup point: no refund. The full fare is the driver's.
The minimum cancellation fee is 200.000, and the fee never exceeds the fare.
If the DRIVER cancels, the customer is charged nothing and refunded in full. A cancellation rate is recorded against the driver, and offers stop reaching them temporarily once it passes the approved threshold.
6How an order runs
The order is offered to nearby drivers and the first to accept is assigned. If nobody responds within the offer window the order may be assigned automatically with an added incentive, which the platform pays, not the customer.
If the customer asks for a delivery code, the order only closes when the driver enters the correct one. The shipment locks after a limited number of wrong attempts and field operations take over.
7Disputes
A dispute may be opened on any order within the approved period from its completion, with whatever photographs or messages support it. The platform reviews the order record, the tracking positions and the status history before any financial settlement, and decides within the limits of the data it holds.
8Licensing and regulatory responsibility
The platform holds the commercial registration and operating licence required for transport brokerage. Road permits and heavy-vehicle weight and dimension compliance remain the service provider's own responsibility.
