1What we collect
- Account details: name, phone, email, city and language.
- Provider verification documents: ID, driving licence, vehicle registration and insurance.
- Location: collected from the driver's phone only while they are online, and stored as trip breadcrumbs only during an active trip.
- Order data: addresses, distance, fare and payment method.
2What we never store
We never store card numbers. Card payments are handled by a licensed gateway using tokenisation; card data never reaches our servers.
3How we use it
To match orders with the nearest provider, power live tracking, calculate commission and payouts, reconcile cash daily, and resolve disputes.
4Who we share it with
A provider sees the customer name, phone and address only for the trip assigned to them. A merchant sees only their own orders. We do not sell data to third parties.
5Security
TLS in transit, passwords stored as irreversible hashes, and an audit trail on every change to financial configuration.
6Your rights
You may request a copy of your data, correct it, or ask us to delete your account. Trip and financial records are retained for the period the law requires.
